Sourcing Knowledge Center / Ask the Sourcing Experts / I’ve received poor quality goods from a China supplier, who also refuses to answer my emails. Is there anything I can do to solve the problem?
Full Question
I have a problem with the Chinese producer Shenzhen Smaipled Lighting Co. Ltd. They delivered failed LED lamps to me, of course after the pre-payment. They don't answer my e-mails, don't have the intention of replacing the non-working goods and don't respect the warranty. What can I do? Here in Poland I'm trying to improve people's bad opinions about Chinese producers but with such attitudes from some of them, it's very difficult.
Answer
I am sorry to hear of your problems but I thank you for writing.
Could you give me the web address of this company so that I could list it on my blacklist of under-performing suppliers and help other buyers avoid this company?
Unfortunately, the situation you describe is not uncommon - factory ships low quality goods, then disappears rather than deal with the problem. The good news is that you have options, even if you are on the other side of the world. I would like to direct you to two recent answers from the Ask the Expert section that explain your legal and strategic options to get your money back.
After you have read the two answers, if you would like to be introduced to an English-speaking Lawyer in China, I would be happy to make an introduction to the lawyer who has helped me in similar situations.
I have also included my co-worker Whit Kelly at PassageMaker in on this conversation. He has been in similar situations as you describe above and if you need support to find a better supplier on your next order, please keep Whit in mind.
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